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Terms and conditions

Please carefully review these Terms and Conditions ("Terms") before using the website http://www.aurorastitches.com

Your use of the Service depends on your acceptance of and adherence to these Terms. They apply to everyone who visits, uses, or otherwise engages with the Service.

By using the Service, you agree to follow these Terms. If you disagree with any part of them, you should not use the Website. Should you choose to purchase any products or services offered through the Service ("Purchase"), you may be required to provide information relevant to the transaction, such as your name, address, and phone number.

We reserve the right to change these Terms at any time at our discretion. If a change is significant, we will aim to give you at least 7 working days' notice before the new terms take effect. We will determine what constitutes a significant change at our sole discretion.

Privacy policy

Aurora Stitches operates the website and provides the associated services.

This Privacy Policy explains how we handle the collection, use, and disclosure of Personal Information from users of our Service.

By using our Service, you consent to the collection and use of your information as outlined in this policy. The Personal Information we gather is used to enhance and provide our Service. We will not use or share your information beyond what is described in this Privacy Policy.

Terms used in this Privacy Policy have the same meanings as those in our Terms and Conditions, unless defined differently in this policy

To improve your experience with our Service, we may ask for certain personally identifiable information, such as your name, phone number, and postal address. This information helps us contact or identify you.

We use cookies—small data files sent to your browser and stored on your device—to collect information and enhance our Service. You can choose to accept or decline cookies, and you’ll be alerted when cookies are being sent. However, if you refuse cookies, some features of our Service may not be available to you.

We are committed to protecting your Personal Information using commercially reasonable measures. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update our Privacy Policy periodically. We encourage you to review this page regularly for any changes. Changes will be effective immediately upon posting.

Return and refund:

  • Returns are available for all items and must be made within 7 days of delivery.

  • Please note that we can only accept returns for unused items, returned with the package they were shipped in.

  • We will issue the refund within 48 hours of receiving the items, the refund may take 5-15 days to reach you, depending on your bank's processing times. 

  • Items purchased through store vouchers, will only be refunded as store vouchers. 

Payment methods

Credit / Debit Cards through Ziina 

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